Due to the nature of our products we do not accept returns. Once an order is placed it is final and we can only accept changes if it has not been engraved. For mistakes on personalization info provided by the buyer will not be remade or refunded. Please double check all of your info & spelling you are providing/have provided. If there is a mistake on RCH Gifts part please contact us immediately and the item will be remade/sent out at no charge.